Delivering quality healthcare that matters to you.
When it comes to your healthcare, quality should be the most important factor when choosing a facility. The Agency for Healthcare Research and Quality, the lead federal agency tasked with improving healthcare nationwide, defines quality healthcare as doing the right thing at the right time in the right way to achieve the best possible results.
At Hospital Corporation of America (HCA), Capital Regional Medical Center, and our team of experts are committed to providing quality care to every patient, every visit. From the moment you enter our state-of-the-art facility, you know that the best of the best will be treating you and your loved ones, quickly and efficiently.
Capital Regional is a Joint Commission accredited Primary Stroke Center, providing cutting-edge stroke care that results in good outcomes for our patients.
Capital Regional is also certified by the Joint Commission for our Hip and Knee Replacement Program, as well as our Spine Surgery Program.
Capital Regional Medical Center is one of the only hospital in the region to receive the American Heart Association/American Stroke Association's Get With The Guidelines—Stroke Gold Plus Quality Achievement Award. The award recognizes the hospital's commitment and success ensuring that stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
The Heart and Vascular Center at Capital Regional is fully accredited as a Chest Pain Center with PCI (Percutaneous Coronary Intervention) by the Society of Cardiovascular Patient Care (SCPC) /American College of Cardiology with board-certified physicians, trained nurses and other clinical providers working together as a team to deliver high quality cardiovascular treatment to patients throughout North Florida.
Capital Regional is accredited by the American College Of Surgeons Commission On Cancer as a Community Cancer Center. As such we meet very specific criteria for the characteristics of our cancer program. We meet quality, quality improvement and research accessibility standards for our patients.
- Disease-Specific Certification - Primary Stroke Center 2015 - 2017
- Disease-Specific Certification - Joint Replacement Hip 2017 - 2019
- Disease-Specific Certification - Joint Replacement Knee 2017 - 2019
- Disease-Specific Certification - Spine Surgery 2017 - 2019
- Initial Sepsis Disease-Specific Certification survey 6/27/17 - Less than 100 in the country
- SCPC Chest Pain Accreditation - Accreditation with PCI through 2018
- Commission on Cancer Accreditation (2014 - 2017) Renewal Survey October 25, 2017
- American Heart Association - Get with the Guidelines-Gold Plus/Target Stroke Award for Stroke Care 2016
- Blue Cross Blue Sheild Blue Distinction designation for Maternity, Spine Surgery, and Cardiac Care
Your Experience Matters to Us
How's your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Are we taking care of what is most important to you? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you
During Your Stay
Please speak with your nurse or the nursing leader on your care unit if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Advocate at (850) 325-5019 or dial 0 to have the operator page the Administrative Supervisor. You also have the right to file your complaint with either:
The Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308
Office of Quality and Patient Safety: The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission website
Want To Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
- Medicare Hospital Compare, uses HCAHPS results and other data
You can also find information on hospitals through these accrediting organizations:
- Healthcare Facilities Accreditation Program (HFAP)
- DNV GL Healthcare
- The Joint Commission
- The Leap Frog Group
Patients may access the State of Florida's Agency for Healthcare Administration website at this link for information about this facility: www.floridahealthfinder.gov