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Capital Regional Medical Center

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Capital Regional Medical Center Pediatric ER

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Gadsden Memorial Campus

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Quality and Patient Safety

Delivering quality healthcare that matters to you.

Quality Counts

When it comes to your healthcare, quality should be the most important factor when choosing a facility. The Agency for Healthcare Research and Quality, the lead federal agency tasked with improving healthcare nationwide, defines quality healthcare as doing the right thing at the right time in the right way to achieve the best possible results.

At Hospital Corporation of America (HCA), Capital Regional Medical Center, and our team of experts are committed to providing quality care to every patient, every visit. From the moment you enter our state-of-the-art facility, you know that the best of the best will be treating you and your loved ones, quickly and efficiently.

Capital Regional Medical Center is proud to have received the Joint Commissions Top Performer Award several times over the last 3 years for outstanding achievement on key quality measures. The Joint Commission is the leading accreditor of health care organizations in America.

Capital Regional is a Joint Commission accredited Primary Stroke Center, providing cutting-edge stroke care that results in good outcomes for our patients.

Capital Regional is also certified by the Joint Commission for our Hip and Knee Replacement Program, as well as our Spine Surgery Program.

gold dtroke plus Capital Regional Medical Center is the only hospital in the region to receive the American Heart Association/American Stroke Association's Get With The Guidelines—Stroke Gold Plus Quality Achievement Award. The award recognizes the hospital's commitment and success ensuring that stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.

Capital Regional is the location of choice when a patient experiences a type of heart attack referred to as STEMI that requires an immediate angioplasty & stent placement. Recently, we have met the national standard for door to balloon time of less than 90 minutes, averaging 36 minutes from the arrival of the patient to the time that blood flow has been re-established to the coronary artery involved.

The Heart and Vascular Center at Capital Regional is fully accredited as a Chest Pain Center with PCI (Percutaneous Coronary Intervention) by the Society of Cardiovascular Patient Care (SCPC) /American College of Cardiology with board-certified physicians, trained nurses and other clinical providers working together as a team to deliver high quality cardiovascular treatment to patients throughout North Florida.

Capital Regional is accredited by the American College Of Surgeons Commission On Cancer as a Community Cancer Center. As such we meet very specific criteria for the characteristics of our cancer program. We meet quality, quality improvement and research accessibility standards for our patients.

Your Experience Matters to Us

How's your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Are we taking care of what is most important to you? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you

During Your Stay

Please speak with your nurse or the nursing leader on your care unit if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Advocate at (850) 325-5019 or dial 0 to have the operator page the Administrative Supervisor. You also have the right to file your complaint with either:

The Agency for Health Care Administration

2727 Mahan Drive
Tallahassee, FL 32308
(888) 419-3456

Office of Quality and Patient Safety: The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610

Want To Know How We Score?

You can review and compare the quality, care and safety ratings for different hospitals at:

You can also find information on hospitals through these accrediting organizations:

Patients may access the State of Florida's Agency for Healthcare Administration website at this link for information about this facility:

What are they saying about us? Take a Look!

Capital Regional Annual Report

Achievement of Nurse Staffing Goals 2014

ICU - above national median

Progressive Care - at national median

Telemetry - above national median

Oncology - above national median

Surgical Unit - at national median Ortho Unit - lower than national median Pediatrics - above national median

Labor And Delivery - at national median

Mother/Baby Unit - at national median

Based on units of service per nursing worked hours
Goal is to be at or above national median