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Capital Regional Medical Center

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Capital Regional Medical Center Pediatric ER

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Gadsden Memorial Campus

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Quality and Patient Safety

Delivering Quality Healthcare that matters to you.

Quality Counts

When it comes to your healthcare, quality should be the most important factor when choosing a facility. The Agency for Healthcare Research and Quality, the lead federal agency tasked with improving healthcare nationwide, defines quality healthcare as doing the right thing at the right time in the right way to achieve the best possible results.

At Hospital Corporation of America (HCA), Capital Regional Medical Center, and our team of experts are committed to providing quality care to every patient, every visit. From the moment you enter our state-of-the-art facility, you know that the best of the best will be treating you and your loved ones, quickly and efficiently.

What are they saying about us? Take a Look!

Capital Regional Annual Report
Achievement of Nurse Staffing Goals 2014

ICU - above national median

Progressive Care - at national median

Telemetry - above national median

Oncology - above national median

Surgical Unit - at national median Ortho Unit - lower than national median Pediatrics - above national median

Labor and Delivery - at national median

Mother/Baby Unit - at national median

Based on units of service per nursing worked hours
Goal is to be at or above national median

joint commission seal Capital Regional Medical Center is proud to announce that it was named one of the nation’s Top Performers on key quality measures, and Total Hip and Knee Replacement Certified by The Joint Commission, the leading accreditor of health care organizations in America. CRMC is one of only 620 U.S. hospitals earning distinction of Top Performer on key quality measures for attaining and sustaining excellence in accountability measure performance.

stroke logo american heart association logoCapital Regional is a Joint Commission, American Heart Association, and American Stroke Association Primary Stroke Center, and a National Stroke Association Accredited Stroke Center providing cutting-edge stroke care that results in good outcomes for our patients.

accredited chest pain center seal The Heart and Vascular Center at Capital Regional is fully accredited as a Chest Pain Center with PCI (Percutaneous Coronary Intervention) by the Society of Cardiovascular Patient Care (SCPC) with board-certified physicians, trained nurses and other clinical providers working together as a team to deliver high quality cardiovascular treatment to patients throughout North Florida.

gold dtroke plusCapital Regional Medical Center is the only hospital in the region to receive the American Heart Association/American Stroke Association’s Get With The Guidelines(R)-Stroke Gold Quality Achievement Award with Target: StrokeSM Honor Roll Elite. The award recognizes the hospital’s commitment and success ensuring that stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.

To receive the Gold Quality Achievement award, hospitals must achieve 85 percent or higher adherence to all Get With The Guidelines-Stroke achievement indicators for two or more consecutive 12-month periods.

To qualify for the Target: Stroke Honor Roll Elite, hospitals must meet quality measures developed to reduce the time between the patient’s arrival at the hospital and treatment with the clot-buster tissue plasminogen activator, or tPA the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke.

Capital Regional Medical Center and 42 affiliated hospitals participated in a comprehensive new study published by the New England Journal of Medicine, known as Randomized Evaluation of Decolonization Versus Universal Clearance to Eliminate (REDUCE) MRSA. The study concluded that using antimicrobial soap and ointment on intensive care unit patients reduces bloodstream infections, including MRSA, by 44 percent.

Hospital Corporation of America (HCA) has been named one of the Ethisphere Institute’s 2013 World’s Most Ethical Companies. It is the fourth consecutive year HCA has achieved this distinction. According to Ethisphere, companies recognized are those that truly embrace ethical business practice and demonstrate industry leadership. HCA is one of only four healthcare providers on this year’s list.

Our Laboratory is accredited by The College of American Pathologists and has a Certificate of Accreditation from the Joint Commission, giving patients access to the best of the best for their laboratory needs.

Our Comprehensive Breast Center is accredited by the American College of Radiology. The members of the American College of Radiology work diligently to make imaging safe, effective and accessible to those who need it.

What’s in it for you?

Capital Regional Medical Center offers patients having surgical procedures more ways to keep family and friends updated on their progress with SurgiTrak. SurgiTrak is a method of sending updates to family members and friends on a patient’s status via text message or email to a mobile device, including a smartphone, tablet, or any other computer or laptop with an internet connection, as he or she moves through pre-op to surgery to recovery.

New tracking screens in the surgery waiting area allow friends and family to receive up to the minute status updates on their loved ones.

Capital Regional became the 1st in our area to post ER wait times online and via text, providing patients with the most updated information for an informed decision when minutes matter. Text “ER” to 23000 for average ER wait times!

Capital Regional is the location of choice when a patient experiences a type of heart attack referred to as STEMI that requires an immediate angioplasty & stent placement. Recently, we have met the national standard for door to balloon time of less than 90 minutes, averaging 47 minutes.

The Severe Sepsis Program at Capital Regional Earlier has lowered the sepsis mortality rate by 18 percent, already surpassing the program’s initial goal. Capital Regional remains diligent in detecting and managing this difficult disease.

Capital Regional’s radiation-reduction effort known as “Radiation Right” focuses on preventing accidental or isolated incidents of excessive exposure by reducing cumulative radiation dose, and focusing on nationally accepted guidelines to ensure that we always give the lowest effective dose of radiation possible.

An electronic medication administration barcode system is in place to ensure our patients always receive the correct medication and dosage.

Barcode-enabled Transfusion Administration (BCTA) enables bedside patient and product verification for blood product administration for enhanced patient safety. In addition, it improves monitoring and reporting regarding blood administration and utilization, while decreasing errors.

Modified Early Warning System (MEWS) Monitoring Process identifies negative changes in a patient’s condition decreasing the number of failure to rescue events and resuscitation efforts through monitoring and timely intervention.

Capital Regional adheres to standards of practice outlined by the most well-respected healthcare quality agencies, including Joint Commission, Leapfrog and National Quality, ensuring the highest quality care.

Capital Regional uses an innovative web-based application REACH. Call to easily consult with a Neurologist from anywhere. This provides rapid access to a specialist, improving access to care, quality for outcomes potentially reducing permanent damage from a stroke.

Patient Satisfaction Matters to Us

How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.

During Your Stay

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Advocate at (850) 325-5019 or dial 0 to have the operator page the Administrative Supervisor. You also have the right to file your complaint with either:

The Agency for Health Care Administration

2727 Mahan Drive
Tallahassee, FL 32308
(888) 419-3456

Office of Quality and Patient Safety: The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610

Want To Know How We Score?

You can review and compare the quality, care and safety ratings for different hospitals at:

You can also find information on hospitals through these accrediting organizations:

Patients may access the State of Florida’s Agency for Healthcare Administration website at this link for information about this facility: