About Us

Quality and Patient Safety

Delivering Quality Healthcare that matters to you.

Quality Counts

When it comes to your healthcare, quality should be the most important factor when choosing a facility. The Agency for Healthcare Research and Quality, the lead federal agency tasked with improving healthcare nationwide, defines quality healthcare as doing the right thing at the right time in the right way to achieve the best possible results.

At Hospital Corporation of America (HCA), Capital Regional Medical Center, and our team of experts are committed to providing quality care to every patient, every visit. From the moment you enter our state-of-the-art facility, you know that the best of the best will be treating you and your loved ones, quickly and efficiently.

What are they saying about us? Take a Look!

leapfrog group logo

Capital Regional Medical Center was honored with, and maintained an “A” Hospital Safety ScoreSM by The Leapfrog Group (www.leapfroggroup.org), an independent national nonprofit run by employers and other large purchasers of health benefits. The Hospital Safety ScoreSM was calculated under the guidance of The Leapfrog Group’s Blue Ribbon Expert Panel using publicly available data on patient injuries, medical and medication errors, and infections. U.S. hospitals were assigned an A, B, C, D, or F for their safety.

joint commission seal

Capital Regional Medical Center is proud to announce that it was named one of the nation’s Top Performers on key quality measures, and Total Hip and Knee Replacement Certified by The Joint Commission, the leading accreditor of health care organizations in America. . CRMC is one of only 620 U.S. hospitals earning distinction of Top Performer on key quality measures for attaining and sustaining excellence in accountability measure performance.

stroke logo american heart association logo

Capital Regional is a Joint Commission, American Heart Association, and American Stroke Association Primary Stroke Center, and a National Stroke Association Accredited Stroke Center providing cutting-edge stroke care that results in good outcomes for our patients.

accredited chest pain center seal

The Heart and Vascular Center at Capital Regional is fully accredited as a Chest Pain Center with PCI (Percutaneous Coronary Intervention) by the Society of Cardiovascular Patient Care (SCPC) with board-certified physicians, trained nurses and other clinical providers working together as a team to deliver high quality cardiovascular treatment to patients throughout North Florida.

Get With The Guidelines - Stroke Gold Plus Quality Achievement Award

The American Heart Association/American Stroke Association awarded Capital Regional with the Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The award recognizes our commitment and success in implementing excellent care for stroke patients, according to evidence-based guidelines.

Capital Regional Medical Center and 42 affiliated hospitals participated in a comprehensive new study published by the New England Journal of Medicine, known as Randomized Evaluation of Decolonization Versus Universal Clearance to Eliminate (REDUCE) MRSA. The study concluded that using antimicrobial soap and ointment on intensive care unit patients reduces bloodstream infections, including MRSA, by 44 percent.

Hospital Corporation of America (HCA) has been named one of the Ethisphere Institute’s 2013 World’s Most Ethical Companies. It is the fourth consecutive year HCA has achieved this distinction. According to Ethisphere, companies recognized are those that truly embrace ethical business practice and demonstrate industry leadership. HCA is one of only four healthcare providers on this year’s list.

Our Laboratory is accredited by The College of American Pathologists and has a Certificate of Accreditation from the Joint Commission, giving patients access to the best of the best for their laboratory needs.

72% of patients at Capital Regional would definitely recommend our facility to their family and friends according to the Department of Health and Human Services’ Centers for Medicare and Medicaid Services.

Our Comprehensive Breast Center is accredited by the American College of Radiology. The members of the American College of Radiology work diligently to make imaging safe, effective and accessible to those who need it.

Capital Regional is the ONLY hospital in the area to be designated by United Healthcare as a Cardiac Specialty Center and a Surgical Spine Specialty Center.

As a part of the Hospital Corporation of America, Capital Regional Medical Center is proud to be recognized as a leader in preventing premature deliveries. Capital Regional is the only hospital in Tallahassee to report our elective delivery statistics to The Leapfrog Group, making information more readily available for future mothers and the public.

What’s in it for you?

Capital Regional Medical Center offers patients having surgical procedures more ways to keep family and friends updated on their progress with SurgiTrak. SurgiTrak is a method of sending updates to family members and friends on a patient’s status via text message or email to a mobile device, including a smartphone, tablet, or any other computer or laptop with an internet connection, as he or she moves through pre-op to surgery to recovery.

New tracking screens in the surgery waiting area allow friends and family to receive up to the minute status updates on their loved ones.

Capital Regional became the 1st in our area to post ER wait times online and via text, providing patients with the most updated information for an informed decision when minutes matter. Text “ER” to 23000 for average ER wait times!

Capital Regional is the ONLY hospital in town that allows patients to notify the emergency room before they arrive. iNotify, a part of the iTriage smartphone application, allows patients to text their symptoms to staff at Capital Regional and let us know they are on the way.

Capital Regional is the location of choice when a patient experiences a type of heart attack referred to as STEMI that requires an immediate angioplasty & stent placement. Recently, we have met the national standard for door to balloon time of less than 90 minutes, averaging 47 minutes.

The Severe Sepsis Program at Capital Regional Earlier has lowered the sepsis mortality rate by 18 percent, already surpassing the program’s initial goal. Capital Regional remains diligent in detecting and managing this difficult disease.

Capital Regional’s radiation-reduction effort known as “Radiation Right” focuses on preventing accidental or isolated incidents of excessive exposure by reducing cumulative radiation dose, and focusing on nationally accepted guidelines to ensure that we always give the lowest effective dose of radiation possible.

An electronic medication administration barcode system is in place to ensure our patients always receive the correct medication and dosage.

Barcode-enabled Transfusion Administration (BCTA) enables bedside patient and product verification for blood product administration for enhanced patient safety. In addition, it improves monitoring and reporting regarding blood administration and utilization, while decreasing errors.

Modified Early Warning System (MEWS) Monitoring Process identifies negative changes in a patient’s condition decreasing the number of failure to rescue events and resuscitation efforts through monitoring and timely intervention.

Capital Regional adheres to standards of practice outlined by the most well-respected healthcare quality agencies, including Joint Commission, Leapfrog and National Quality, ensuring the highest quality care.

Capital Regional uses an innovative web-based application REACH. Call to easily consult with a Neurologist from anywhere. This provides rapid access to a specialist, improving access to care, quality for outcomes potentially reducing permanent damage from a stroke.

The Florida Agency for Health Care Administration introduced this website to help the public make well informed health care decisions. With accurate and trusted health care information and tools to compare health care providers and facilities, consumers can make informed choices.